Cancellation Policy
Last updated —
Your appointment reserves the room, the equipment, and our full attention. This policy keeps that time fair — for you, for us, and for the client after you.
Notice
Please reschedule or cancel at least [CONFIRM: 24] hours before your appointment, by email or phone. Within that window, we can almost always offer your time to someone else.
Late cancellations and no-shows
Cancellations inside the notice window, and missed appointments, may incur [CONFIRM: fee / deposit structure]. We would rather see you than charge you — if something has genuinely come up, talk to us.
Running late
We will do everything we can within your remaining time, but your session may need to be shortened to protect the next client’s appointment.
Illness
Please do not push through. Many treatments should not be performed on unwell skin, and none of them are worth it. Tell us, and we will move your appointment without penalty.
If we ever need to reschedule
It will be rare, you will hear from us promptly, and you will be rebooked with priority.
Questions: hello@ecloreaesthetics.com.