Return Policy
Last updated —
We stand behind what we sell — and skincare has hygiene rules. Here is how returns work, plainly.
Unopened products
Retail products that are unopened and unused may be returned within [CONFIRM: 30] days of purchase with a receipt, for a full refund to the original payment method.
Opened products
Opened personal-care products cannot be resold, so they are returnable only if defective. If a product causes a reaction, contact us — we will look at it together and make it right where we can. [CONFIRM: store-credit discretion.]
Defective items
If something arrives damaged or does not work as it should, tell us within [CONFIRM: 7] days and we will replace it or refund it.
Treatments and series
Treatments are services, not goods — scheduling changes are covered by our Cancellation Policy. Unused sessions in a pre-paid series: [CONFIRM: refund/credit terms for unused package sessions].
How to start a return
Email hello@ecloreaesthetics.com with your receipt. We respond to every request.
This policy covers purchases made at the studio and will govern online orders when our shop opens.